MobileBizBuzz

March 13, 2009

Wireless Households on the Move

Filed under: Industry News — Tags: Clint @ 8:45 am

A friend of mine, Gavin Manes, has not had a home telephone since 1999.  This seemed kind of odd, but now we are learning that a growing percentage of ‘wireless-only’ individuals is reaching critical mass.  The Centers for Disease Control and Prevention just issued a report which caught national and local media attention. 

We are truly in a wireless world when you look at some of these statistics.  The State of Oklahoma has the most ‘wireless only households’, a staggering 26.1%.  This is followed by Utah, 25.5%,  and trailing close behind are Nebraska, Arkansas and Idaho.  These are more rural states where wireless coverage is thought to be less than average.

March 6, 2009

400 Stores in the Palm of Your Hand

Filed under: Mobile in SMB — Tags: , , Clint @ 12:14 pm
Kum & Go Convenience Store

Kum & Go Convenience Store

The local Kum & Go convenience store down the street from the office is usually manned with a couple of college aged kids.  They are at the register, refilling the coffee pot, cleaning the parking lot and doing lots of tasks throughout the day.  Each store must have 1,000 items in inventory.  So how do they keep track of all of the gum, chips and cigarettes and keep the supply chain efficient while managing all of the other tasks?

Dave was running the register this morning.  As soon as he gave me change for my coffee purchase, he pulled out a Symbol handheld device and was quickly in the automotive section counting quarts of oil and ice scrapers.  Kum & Go has a slick system where Dave can count his inventory in a short amount of time on a mobile computer, then take this to the PC behind the counter, dock it and then the device downloads all of the information to headquarters in Iowa.

Kum & Go is not a Fortune 1000 company with a huge staff of I.T. people running systems, but they have discovered the value of mobility.

March 4, 2009

Small Company, Big on Mobility

Filed under: Mobile in SMB — Tags: , , , , Clint @ 4:10 pm

Intermec CN3 with Oneil PrinterI was at a local convenience store today and noticed a delivery man standing with the store manager, looking at a little black box, about half the size of a desktop keyboard.  All of the sudden, two pieces of paper pop out of it, the manager signs it as if he was closing the tab at a restaurant.

The delivery driver works for Solaray and I stopped him and asked him about his little machine.  What he was holding was a small mobile printer with an Intermec (they make some of the best rugged mobile handhelds in the world) wireless device imbedded in it.  The driver was delivering sunglasses, lighters and other trinkets to stock the convenience store shelves.  He just consummated the transaction and notified headquarters without a single piece of paperwork, instantly, with this little marvel.

Solaray is a small, privately held company based in Sapulpa, OK.   Sapulpa is known for Frankoma Pottery, not leading edge technology development.  Solaray recognized the importance of mobile technology and had a company develop the platform for them, then purchased the company!   No wonder they can manage 15,000 delivery locations across the United States.

February 25, 2009

787,000,000,000 Reasons to Think Mobile: Healthcare

If you haven’t had the chance to review the Stimulus Bill, you may want to take some time to do your own homework.  My suggestion is to review several news sources.  Each one I read pulls out another nugget of information that I did not get from the previous one.  A good place to start, and the shocker for me, is this six page and over 300 line item entry report of the classification, industry/government branch, description and cost in millions of taxpayer dollars.

In the mobile technology industry that is serving businesses, we take pride in bringing efficiencies to almost every conceivable process.   Government is a services business, and in almost every department the inefficiences are glaring.  Government is getting bigger and with a recessionary economy, government and business will need to strive to become more efficient and make the most of every dollar.

My desire is to  highlight and enlist your comments on the impact of the Stimulus Bill on a variety of industries.  A good place to start is the industry with the highest GDP.  Healthcare is approaching 18% of our national consumption/output.  This is a $2,500,000,000,000 industry supported by trillions of dollars in state and federal spending.  Where does mobility have a positive effect on your tax dollars being put to work?

The first healthcare stimulus program that can be impacted is the $1,100,000,000 in funding for research that compares medical treatment and services.  Our customers have programs in Canada where processes in the operating room are monitored and compared using mobile technology.  This information streamlines diagnosis, treatment and rehabilitation for the patient by identifying best practices.  There are real savings to the system.

The second healthcare related stimulus which caught my attention is the $18,000,000,000 Healthcare Information Technology line item.  This is an effort to digitize medical records and ‘create billions of dollars in savings’ to an inefficient system.  As those in the wireless industry know, what you digitize will be ‘mobilized’, as the value of that information getting to doctors, nurses and other practitioners who are away from the office will be a necessity.

February 23, 2009

The Pendulum of Business and Consumer Applications

Those who have been in the mobile applications business since the PDA days have experienced the innovation and buying cycles many times.  When we were at Palm’s first developers conference in 1997, a majority of the attendees were developing the next biggest game beyond backgammon.  Individual or consumer based applications were a big hit until wireless data networks started working on PDAs.  The industry forgot about games and rushed to the new frontier, business applications.  The color screen was then announced, and a new wave of games and consumer apps flooded the market.  Then the ability to synchronize email shifted industry focus back to the high ARPU promises of the small and medium sized businesses and the Fortune 1000. 

Today, there are hundreds of thousands of ring tones, games, and personal applications in the market and it seems the industry has forgotten the business customer once again.  The demands of the commercial market in each of these cycles is always lagging as the business customer has higher standards (security, version control etc.) and demands some ROI for the investment.  With 100′s of millions of new Smartphone owners, the pendulum will be swinging back to the interests of the business user, and maybe sooner than we think.   ABI Research just announced that 16.5% of surveyed Smartphone users spent between $100 and $499 on applications.

That seems like an awful lot of ring tones and $1 games from the app store.  Something else is going on.  Stay tuned.

February 19, 2009

SMB and Managed Services: Support to the Mobile Employee?

I’ve been meeting with several different types of managed services companies around the country.  The typical MS company is providing network, PC and email administration and 24/7 support for small crashes or major disaster recovery episodes.  All of them are serving small-to-medium businesses who do not have a robust IT department, or maybe not one at all.  The MS company has become a mission critical partner in today’s business operations.  No PCs, no Internet access, no email usually equals no revenue.

Mobile workers are now introducing a new level of challenges as their smartphones, rugged devices, cell phones and wireless laptops make them a part of the mission critical profile in business operations.  Yet, while talking through the technical capabilities, value proposition, understanding of the fragmentation of the mobile solution ecosystem and what seems like an obvious high margin value-add service for the the MS MS company, I don’t get the sense that the MS industry is fully prepared to extend its services to the mobile worker.

February 3, 2009

Mobile Application Developers Bullish on Industry

RCR Wireless magazine reported on a wide range of industry metrics yesterday.   What caught my attention was the positive expectations coming out of the mobile application development industry and specifically the segment focused on business solutions.  If you missed it, below is the link and a good summary paragraph.

http://www.rcrwireless.com/article/20090202/WIRELESS/902029986/1081

‘Evans Data last week released a report indicating an astounding 48% of enterprise-focused developers expect activity in the space to increase in 2009, and nearly as many (46%) expect the same amount of development as last year. Only 6% of the nearly 400 polled expect development in the space to decrease, and two-thirds of the developers expect data revenues to rise this year.’

January 29, 2009

U.S. Wireless Industry ‘Recession Proof’?

Finally, some forecast data is appearing in the public media that is quantifying what we are seeing everyday within our customers and prospects.  We are all now hooked on wireless data.  We are  just beginning to see the potential of what it can do for a businesses large and small while also improving our quality of life. 

A recent Mobile Enterprise Magazine report indicates that the U.S. wireless industry will continue to grow despite gloomy economic conditions.  Citing the Strategy Analytics Wireless Network Strategies service report, “US Wireless Market Outlook: 2009 Key Trends,” predicts that US cellular subscriber growth will remain strong despite the economic situation, although growth levels will scale back slightly from 2008. US cellular service revenues will also continue to grow, albeit at a slower growth rate of 3.9%, down from 7.5% in 2008.

December 12, 2008

Google: Where Are the Business Applications?

Accelerating innovation and disruption in the market has been a constant byproduct of Google’s quest to own as many web surfing customers as possible. With the advent of the browser on the cell phone, people are accessing web-based content with increasing frequency on their handheld. So, it was just a matter of time for Google to enter the mobility market.

AndroidAndroid, which is supported by Google, was recently launched, amid the usual hype, and now the industry pundits are starting to weigh in. In summary, ‘Android needs time to evolve,’ as the developers, the wireless network operators and their hardware partners are not swarming to the platform that is supposed to challenge iPhone. The launch started with T-Mobile, not the largest wireless operator, and one handset dubbed the G1 which is manufactured by HTC. Many of the applications that were initially launched were low quality (calculators, weather, budget planning…even a flashlight).

Businesses are on the lookout for mobile applications that create efficiencies in their operations. Our research and testing on the Android platform indicates that it will not have much to offer in the very near term. But, as Motorola and other hardware companies have started to incorporate Android into their product lines, we will see more options for our customers.
Excerpt from Anyware’s Enabling Mobility Newsletter Vol. 1 Issue 8.

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