MobileBizBuzz

February 23, 2009

The Pendulum of Business and Consumer Applications

Those who have been in the mobile applications business since the PDA days have experienced the innovation and buying cycles many times.  When we were at Palm’s first developers conference in 1997, a majority of the attendees were developing the next biggest game beyond backgammon.  Individual or consumer based applications were a big hit until wireless data networks started working on PDAs.  The industry forgot about games and rushed to the new frontier, business applications.  The color screen was then announced, and a new wave of games and consumer apps flooded the market.  Then the ability to synchronize email shifted industry focus back to the high ARPU promises of the small and medium sized businesses and the Fortune 1000. 

Today, there are hundreds of thousands of ring tones, games, and personal applications in the market and it seems the industry has forgotten the business customer once again.  The demands of the commercial market in each of these cycles is always lagging as the business customer has higher standards (security, version control etc.) and demands some ROI for the investment.  With 100′s of millions of new Smartphone owners, the pendulum will be swinging back to the interests of the business user, and maybe sooner than we think.   ABI Research just announced that 16.5% of surveyed Smartphone users spent between $100 and $499 on applications.

That seems like an awful lot of ring tones and $1 games from the app store.  Something else is going on.  Stay tuned.

February 19, 2009

SMB and Managed Services: Support to the Mobile Employee?

I’ve been meeting with several different types of managed services companies around the country.  The typical MS company is providing network, PC and email administration and 24/7 support for small crashes or major disaster recovery episodes.  All of them are serving small-to-medium businesses who do not have a robust IT department, or maybe not one at all.  The MS company has become a mission critical partner in today’s business operations.  No PCs, no Internet access, no email usually equals no revenue.

Mobile workers are now introducing a new level of challenges as their smartphones, rugged devices, cell phones and wireless laptops make them a part of the mission critical profile in business operations.  Yet, while talking through the technical capabilities, value proposition, understanding of the fragmentation of the mobile solution ecosystem and what seems like an obvious high margin value-add service for the the MS MS company, I don’t get the sense that the MS industry is fully prepared to extend its services to the mobile worker.

February 4, 2009

The Application of Mobile Technology…Where Are We Going?

Yesterday in our senior staff meeting we were discussing some trends that are influencing the direction of the mobile industry. In that discussion we talked about some predictive statements from previous computer industry giants. The first quote was attributed to Thomas Watson Jr. in the 1950’s. Watson was then-Chairman of IBM, and the quote attributed to him was “I think there is a world market for maybe five computers”. While this appears to be a misquote according to IBM, he did make a reference at the 1953 shareholder meeting about receiving 18 computer orders nationwide, when IBM had expected to sell only 5. The second statement is a well known quote from Bill Gates where he stated “640kb ought to be enough for anybody”. The point behind both of these statements is that it is difficult even for industry visionaries to predict the real potential of emerging technology. It is not unusual to underestimate its impact.

When I got back to my office I saw the Weekly Edition of the “Mobilizer Newsletter” in my Inbox. This newsletter is produced by “Mobile Enterprise Weekly, and this week it has an article from 8 mobile industry experts discussing “The Next Big Thing in Enterprise Mobility”. While I do not personally know any of the people who are quoted in the article, and I am sure each of them is an expert in his/her perspective field, I do have a couple of my own observations after reading the article.

My first observation is that the 8 experts who provided input for the article all talked about different technologies they each thought would be “the next big thing”. Not one of them agreed with any of the others. That’s not really surprising when you consider the statements from Watson and Gates. When we are in the middle of the revolution, it is very hard to see where we are going. And we are definitely in the middle of a mobile revolution.ocarina1

The second observation is that where mobility is really going is likely far more amazing than what we can imagine right now. Have you seen the iPhone application called “Ocarina” by Smule? It turns the iPhone into an electronic ocarina (a musical instrument dating back 12,000 years according to Wikipedia). By holding your iPhone horizontal, placing your fingers over 4 “holes” on the multi-touch screen, and blowing into the microphone with varying intensity, you can play a variety of songs. The application can even vary the tonal quality by tilting the iPhone at various angles. If you like music, you should check it out. I think you’ll be amazed. Who would have thought a year ago that the iPhone could become a musical instrument, and not just an mp3 player?

Ocarina sounds interesting for sharing with your friends and passing the time in an airport, but it isn’t going to help us in the business world. So what is the next big thing with mobile business applications? I’m going to disappoint you here. I don’t know. I could take a guess like other experts, but likely the best I could do is be partially right. But there is hope. I may not know what the next great business application is, but I do know how to find it, and that’s almost as good as knowing what it is.

Here’s the challenge: we need to do a better job of getting mobile applications into the hands of business people. And not just in big corporations, but in small and medium sized businesses too. After all, the smaller companies account for the majority of jobs in our nation, and therefore represent by far the largest pool of mobile business users. While mobile technology has proliferated for personal use, it’s really just getting going for business use outside of email, so the opportunity is enormous. When we get more mobile technology into the hands of businesses, they will figure out ways to use the technology that the experts never dreamed of. That’s the real key to the next big thing in business mobility.

February 3, 2009

Mobile Application Developers Bullish on Industry

RCR Wireless magazine reported on a wide range of industry metrics yesterday.   What caught my attention was the positive expectations coming out of the mobile application development industry and specifically the segment focused on business solutions.  If you missed it, below is the link and a good summary paragraph.

http://www.rcrwireless.com/article/20090202/WIRELESS/902029986/1081

‘Evans Data last week released a report indicating an astounding 48% of enterprise-focused developers expect activity in the space to increase in 2009, and nearly as many (46%) expect the same amount of development as last year. Only 6% of the nearly 400 polled expect development in the space to decrease, and two-thirds of the developers expect data revenues to rise this year.’

January 29, 2009

U.S. Wireless Industry ‘Recession Proof’?

Finally, some forecast data is appearing in the public media that is quantifying what we are seeing everyday within our customers and prospects.  We are all now hooked on wireless data.  We are  just beginning to see the potential of what it can do for a businesses large and small while also improving our quality of life. 

A recent Mobile Enterprise Magazine report indicates that the U.S. wireless industry will continue to grow despite gloomy economic conditions.  Citing the Strategy Analytics Wireless Network Strategies service report, “US Wireless Market Outlook: 2009 Key Trends,” predicts that US cellular subscriber growth will remain strong despite the economic situation, although growth levels will scale back slightly from 2008. US cellular service revenues will also continue to grow, albeit at a slower growth rate of 3.9%, down from 7.5% in 2008.

January 26, 2009

Online App Stores are Booming – What it means to Business

For those of us that eat and sleep mobile (that’s our job, right?), it’s been interesting to follow how the big industry players are rushing to create online mobile application “stores”. Riding on the coattails of the successful iPhone App Store, Microsoft, Google, RIM and others are all jumping into the ring to compete head-to-head with Apple.

These industry behemoths are launching their online stores so end users/customers can find, buy and download applications and other content for their mobile devices. Plus, it provides a marketing outlet for the growing developer community to showcase and sell their wares. That’s great news for our industry as it shows strong interest and continued growth in mobility. Loosening carrier restrictions and opening platforms means just about anyone can develop, upload and sell a mobile solution to this growing market. Of course, if you’ve been paying attention you know that you’re not likely to find many strategic business applications on these sites.

iBeer ApplicationIt’s one thing to hack out some code utilizing the iPhone’s accelerometer to mimic a pint of beer and upload it to the App Store, but developing and successfully marketing a strategic business application (one that provides clear value and a quick return on investment) requires a different kind of business model. For many small and medium sized developers a great product is enough to build a list of local clients. But extending their product’s reach to the regional or national stage can be overwhelming due to prohibitive marketing and advertising costs, product support and training issues, sales channel complexities, mounting fees, distribution issues and more. Unfortunately, these big online stores don’t help with those issues because they simply aren’t designed to offer any more than just the application.

Since many business application developers struggle to effectively market their apps, potential customers have difficulty finding their products. The major search engines are too broad to be effective and most online sites are consumer-focused or too narrow. So where does Joe the Electrician (just couldn’t bring myself to say ‘plumber’!) go to find a bundled solution for inventory management, vehicle tracking and m-commerce for his business? Well, it’s not the iTunes App Store. Microsoft’s upcoming “Skymarket” store has potential, but only if the software is written for Windows Mobile  (it was going to be for version but maybe now for version 6.5 – which isn’t even out yet??). What about RIM’s new BlackBerry store (once it opens, of course)? Possibly, but Joe may need something more rugged than a shiny new BlackBerry Storm.

It’s obvious that this book is still being written – in fact, I think we’re only looking at chapter 1. And of course, as the next chapters come together, you’ll read about it here.

December 12, 2008

Google: Where Are the Business Applications?

Accelerating innovation and disruption in the market has been a constant byproduct of Google’s quest to own as many web surfing customers as possible. With the advent of the browser on the cell phone, people are accessing web-based content with increasing frequency on their handheld. So, it was just a matter of time for Google to enter the mobility market.

AndroidAndroid, which is supported by Google, was recently launched, amid the usual hype, and now the industry pundits are starting to weigh in. In summary, ‘Android needs time to evolve,’ as the developers, the wireless network operators and their hardware partners are not swarming to the platform that is supposed to challenge iPhone. The launch started with T-Mobile, not the largest wireless operator, and one handset dubbed the G1 which is manufactured by HTC. Many of the applications that were initially launched were low quality (calculators, weather, budget planning…even a flashlight).

Businesses are on the lookout for mobile applications that create efficiencies in their operations. Our research and testing on the Android platform indicates that it will not have much to offer in the very near term. But, as Motorola and other hardware companies have started to incorporate Android into their product lines, we will see more options for our customers.
Excerpt from Anyware’s Enabling Mobility Newsletter Vol. 1 Issue 8.

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