MobileBizBuzz

March 10, 2010

Verizon to Exploit iPad as Well – FierceWireless Rumor Mill

Filed under: Mobile Devices,Wireless Providers — Tags: , Mike @ 12:23 pm

Apple’s new iPad will be launching early next month. It will be coming out in two basic forms: a cellular version and a WiFi version. The cellular version will launch with AT&T support, but that doesn’t preclude other carriers from pushing the iPad.  All major carriers support WiFi hotspots in addition to their cellular data networks. FierceWireless just published a very insightful article about how Verizon may try to exploit the WiFi capabilities of the iPad to gain new customers. It’s worth the read.

Rumor Mill: Verizon seizing on iPad launch as an opportunity

August 5, 2009

Razors and Razor Blades

Filed under: Industry News,Mobile Devices — Tags: , , Mike @ 10:55 am

Fierce Wireless had an interesting article about Verizon that I got a chance to read yesterday.  In the article, they note that Verizon has dropped the price on almost all of their smartphones to $99 or less with a 2 year agreement.  The speculation in the article is they are doing this to clean out their inventory in preparation for offering new devices that will be coming soon.  While I think there is validity to this claim, I think there is more to it than that.razorrazorshaving

After all, Verizon has been offering good deals on BlackBerry devices for several months with their buy one, get one free offer.  So why would they be doing this?  After all, each device they sell generally costs them more than what you pay for it.  Surprised? What many people don’t realize is that carriers like Verizon pay the manufacturer of the smartphone more than what consumers pay for the device.  They subsidize your purchase.  The iPhone was just about the only exception to this rule when it was first released.  If you recall, early purchasers of the iPhone payed $599 or $699 for the coolest smartphone on the market.  But later on, AT&T began to subsidize the price of the iPhone, and pricing to the end user dropped to $199.

Why do carriers do this?  It’s simple really, and it’s a model we are all accustomed to.  It’s all about razors and razor blades.  The maker of razor blades sell you the razor very cheaply, because they know you will buy blade refills and that is where they make their money.  It’s the same with carriers.  They subsidize the price of the phone so you have a lower entry price.  After all, on average people spend $50-$60 per month for each wireless phone.  The industry calls that ARPU (Average Revenue Per User), and it is one of a few numbers they watch very closely.  If they can make it easy for you to buy a new phone cheaply, they know you will sign up for 2 years at a run rate of $60 or so per month.  Not a bad model.

So, if you apply this same model to smartphones, you can see why it would make sense to lower prices on smartphones to get you to move to a smartphone.  It is also interesting to note that ARPU for smartphones is higher than for regular phones.  Carriers want and need us to consume more data plans, and smartphones provide a reason for us all to use more data, and not just voice.

If this whole idea sits wrong with you, like you are being tricked into something, it shouldn’t.  The more of us that use smartphones and data plans, the cheaper they become.  It’s like LCD displays.  When they originally were introduced on laptops, they were very expensive.  But as they produced more and more laptops, they refined the process and LCD displays became cheaper.  Now they are found everywhere including cell phones, GPS units, car stereos, TV’s, and the list goes on and on.  So in the long run, cheaper smartphones means more users of data services, and that means more powerful devices and more comprehensive data services for all of us.  And that’s a good thing.

April 10, 2009

CTIA Part 2 – The Rise of the Machines

No, it’s not some Sci Fi movie, but machines were a focus of CTIA this year. In the South Hall of the Vegas Convention Center, CTIA had a sizeable area of about 30 companies involved in wireless Machine to Machine (M2M) technologies. In addition to this, other booths throughout the show had an M2M focus, and Verizon had an entire booth devoted to assisting people getting new hardware devices certified on the Verizon network (including a strong M2M focus).

For those of you who don’t know, M2M is all about a machine monitoring some set of variables, and reporting over a wireless network to another computer. Sometimes commands are sent back to the device over the cellular network so that it can take some type of action. Semi trucks have had this for a number of years. Small computers reside on many big rigs and monitor everything from speed, to when the next oil change is required. This information is then communicated over a wireless network to a computer at some headquarters location, where it is examined, and where a human will be notified if certain events or thresholds occur.

So what does this have to do with business, especially the small and medium businesses that make up the majority of our economy? Well, as devices become smaller and smaller, this type of technology will play an increasingly large role in our businesses and personal lives.  Let’s assume for a moment you have a company that focuses on home healthcare. Imagine that some of your patients need more than just a daily monitoring of vitals. Maybe they ideally should be monitoried 3 or 4 times a day.

Dr. Eric Topol spoke in one of the CTIA keynotes and pointed out several M2M implementations that allow remote monitoring of vitals wirelessly through an intelligent bandage. No, it’s not Star Trek.  It’s becoming reality today.  The video shows an animation of how one of these types of devices works.

If produced inexpensively enough this same type of technology might monitor your air conditioner at home, and phone your HVAC repair service if problems are detected. The OnStar service provided on GM cars already provides this type of service on vehicles. Think about your own business, and imagine what you could do if you were able to monitor equipment, vehicles, people, or processes remotely. This whole world of mobility has so much to offer beyond ringtones and wallpaper for your cell phone.

March 19, 2009

The Great Divide

Filed under: Mobile Apps,Mobile in SMB — Tags: , , , , Mike @ 10:50 am

One of the more enjoyable things I get to do in my job is talk to the folks who are actually using mobile technology to better their businesses.  No big marketing studies, no polls, no government statistics, just me and one person sitting down to talk about how mobile technology is affecting them.  It’s not that polls and statistics don’t have their place, they do.  But I have been in sales and business development for over 20 years, and there is nothing that substitutes for speaking directly with a business person to get a real feel for what works and what doesn’t.

construction-worker-cell-phoneRecently I decided to make it a point to schedule a few lunch appointments each month with various Small and Medium Business owners to talk about mobile technology.  Some of them are people I know well, and some are folks I have just been introduced to.  The approach is the same in all cases.  We sit down for lunch and talk about their business, how they use mobile technology, how they locate technology, how they acquire it, and what additional mobile solutions they would like to get their hands on.  These are business discussions, not technology discussions. 

While this is not a scientific approach to gathering statistics, the information gathered during these discussions provides a huge amount of insight into what works, and what doesn’t with regards to getting mobile technology into the hands of Small and Medium Business.  As I run across findings I think will interest a larger audience, I’ll take the time to blog about them here on MobileBizBuzz.  (more…)

January 29, 2009

Presidential Smartphones

Barack Obama - Barack Obama 'to be allowed to continue using BlackBerry in White House'

Photo: AP

I’m sure you’ve all read it, or seen it, or heard it by now. That’s right; President Obama gets to keep his BlackBerry. The latest story I read yesterday is right here. Being in the mobile business, I’ve probably heard this story from more angles than your average bear. But with all the angles I have heard, I think most folks are missing the point. The point isn’t that the president has chosen a BlackBerry (which obviously thrills RIM), nor that they are changing presidential procedures to deal with his mobile addiction, nor that the device will require some “super spy” type of security. The point is that the president can’t do without his smartphone.

In this aspect he really is a reflection of what is going on in our society. Even during a huge economic slowdown (or recession, or depression, or whatever you call it), mobile phones continue to become a part of the very fabric of our lives. In a story yesterday from RCR Wireless news, AT&T said it added 2.1 million new customers in the fourth quarter of last year. Verizon added 1.4 million new customers during the same time frame. That’s 3.5 million new subscribers with those two carriers alone, in 3 months, during the middle of some of the worst economic conditions in a very long time.

My kids reflect this same addiction. About a year ago I was looking at our family mobile phone bill, because of some additional charge that appeared. I’ll have to admit I rarely look it over as long as it is within normal operating parameters, but somebody had gone over on some service. I don’t even recall what the deal was now. Anyway, while I was looking into the detail I noticed my then 16-year-old son had sent about 7500 text messages for the month. My then 15-year-old daughter was not far behind with about 6000. I brought up the rear with about 700. As I recall my daughter said “That’s really weak, Dad.”

So what? What’s the big deal? I’ll tell you what the big deal is: we are changing the way we communicate as a society. First it was the land line telephone, then it was the cell phone, then it was email, then instant messaging, then social networking and text messaging. The point is that our society is increasingly communicating via mobile devices for their personal lives. The teens and 20-somethings of today are immersed in a mobile world. As more of them infiltrate the work force, more of how we communicate in business will change. And we won’t be able to pull out the old lines that we can’t do it that way because it isn’t professional, or it’s not secure, or it doesn’t leave the right type of audit trail. After all, the president is using it now, and to a certain extent that changes everything.

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